Shipping Guide
Excited to get your hands on your Hairy Human portrait? We totally get it! Since every piece is custom-made with a lot of love and a touch of quirk, it takes us a little time to perfect your pet’s portrait. From crafting the artwork to carefully printing and finally sending it off on its journey to you, every step is done with care. Great things take time, and your pet’s masterpiece is definitely worth the wait!
Shipping Times
For our awesome customers in the USA, we aim to deliver your custom order within 2-3 weeks. During the busy holiday season, it might take up to 4 weeks. For our friends in the UK, Australia, New Zealand, Brazil, Singapore, Japan, and parts of Europe, delivery usually takes 3-4 weeks, or up to 5 weeks during peak holiday times.
Tracking Your Order
You’ll receive a dispatch notification email with a tracking link to follow your order’s journey. If you can’t find it, just drop us an email at support@hairy-humans.com, and we’ll help track it down! If your tracking says “delivered” but the package hasn’t arrived yet, it may show up within the next two business days. Still no luck? Let us know!
Please note, we aren’t responsible for delivery to incorrect addresses if the wrong address was entered at checkout or for packages marked as “delivered” but not located.
Changing Your Photo
Have a better photo in mind? You have a 1-hour window after placing your order to change it! After that, our artists are already hard at work, and switching photos means starting from scratch. So, make sure you’re confident in your choice before hitting that ‘order’ button!