Frequently Asked Questions

Got Queries on Crafting Your Pet's Cameo? No worries! Check out our nifty guide for all the top tips and answers to your burning questions. It's like a treasure map, but for pet portrait perfection!

Custom Pet Portraits

What makes a good photo?

Looking for the perfect photo of your pet for their portrait? Here’s the scoop: Snap your shot in a bright, well-lit spot – natural light works wonders, and no filters, please! Get up close and personal, capturing their head, neck, chest, and those adorable ears. The best poses? Think regal, not napping. And blurry or top-down pics? Nope, they just won't do. For the nitty-gritty, take a peek at our Photo Guidelines and get ready for a masterpiece!

Does Hairy Humans do all pets?

Absolutely! From the majesty of your mastiff to the charm of your chinchilla, if it's got fur, feathers, or scales, we're on it! Just no humans, no matter how adorable they think they are.

What if I want multiple pets in my portrait?

Want to feature your whole furry crew in one portrait? No problemo! Just sashay over to our Shop Now page and pick one that fits your pack. We've got snazzy options for duo divas and trio troopers! Each pet gets their moment to shine, together in one fabulous portrait. It's like a family reunion, but with more tail wags and purrs!

What are the dimensions of your posters and frames?

Our posters come in three snazzy sizes to suit your space: a compact 8x12″ for a dainty dash of fun, a medium 12x16″ for a splash of whimsy, and a grand 18x24″ for a full-on quirk fest. And the frames? Crafted to perfection, they range from a sturdy 0.79"-0.98" thick for that robust feel, and a sleek 0.4"-0.6" wide for that just-right look. It's like choosing the perfect outfit for your pet's portrait - sizes to fit every style and space!

What are your posters and frames made of?

Each poster is crafted on heavy-weight white matte paper, giving off a natural, uncoated elegance. Sturdy? You bet! They're snuggled into frames of solid pine, available in a four fab colors: classic black, crisp white, natural wood, and deep dark brown. And thickness? Just right, balancing robustness and style. 0.79"-0.98" thick and 0.4"-0.6" wide. Plus, we've swapped glass for shatterproof plexiglass to keep your pet's portrait safe and sound. Hanging's a breeze too, with everything you need included. Oh, and it's all eco-friendly – because we love the planet as much as we love pets!

How do you package your pet portraits?

It's like sending a VIP pet to a red carpet event! We tuck your framed pet masterpiece in super sturdy packaging – think of it as a cozy, unshakeable fortress. This way, it travels from our heart to your home in absolute tip-top condition. We're all about making sure your pet's portrait arrives looking just as fabulous as it did when it left us.

What are your mugs made of?

Size matters when it’s mug time! Choose from our 11oz cutie for a quick caffeine fix or the 15oz biggie for those endless coffee sessions. Each mug sports a handy handle and is crafted from top-notch ceramic – perfect for cradling your favorite brew. And with your pet's portrait beaming up at you, every sip's a story of tail wags and purrs!

Are your mugs dishwasher and microwave safe?

Absolutely! Our mugs are like superhero sidekicks – tough against the rigors of dishwashers and microwaves. So go ahead, give 'em a spin in the dishwasher or a whirl in the microwave. Your pet's portrait will keep its dazzle and charm, staying bright and cheery through every wash and reheat. Sip worry-free

What is a digital download?

A Digital Download is like a backstage pass to your pet's portrait show! It's a high-quality digital file of your pet's finished artwork, which you can add to any physical product order. Think of it as a digital twin of your portrait! Once your order ships, we'll send this file straight to your inbox.

Just a heads-up: Right now, we’re all about pairing these downloads with our physical products, so they're not flying solo as a standalone option.

Can I change my order after its been placed?

Whoopsie, need a tweak to your order? No prob! Zip us an email at support@hairy-humans.com within the first hour after you've placed your order, and we'll jump to it. But be quick! After that golden hour, changes become trickier. Address updates and other edits might turn into no-go's, and hey, we might even see a bit of a shipping delay.

Returns

Can I return my pet portrait if I´m unhappy with it?

Refunds? Well, here's the skinny: Since each Hairy Human portrait is a custom-crafted labor of love, tailored to your pet's unique charm based on the photo you provide, we're unable to offer returns. Your pet's artwork is like a bespoke suit or a gourmet meal – made just for them, with oodles of care. But don’t worry, we pour our hearts into making sure every portrait captures your furry friend’s spirit perfectly

What should I do if my item arrives damaged?

Oh no, did your portrait arrive with a boo-boo? Even though we pack each piece like it’s a precious gem – think protective sleeves, corner guards, and tough-as-nails cardboard boxes – sometimes the unexpected happens. If your item arrives looking a bit ruffled, just give us a holler within 24 hours by emailing support@hairy-humans.com. We’ll swoop in to sort it out, organizing a speedy replacement to turn that frown upside down. We’re all about getting your pet's artwork to you in perfect condition!

Shipping

When will my order arrive?

Antsy to get your paws on your Hairy Human portrait? For our fabulous US customers, we aim to deliver within 2-3 weeks from purchase. But hey, during those busy holiday times, it might stretch to 4 weeks. As for our friends in the UK, Australia, Canada, and parts of Europe, expect a 3-4 week wait, or up to 5 weeks when the holiday elves are out and about.

Oh, and shipping fees? Totally on us for orders over $100! Under that, it's just a $10 flat rate to the US, UK, Canada, Australia, and select European countries.

What is the cost of shipping?

Totally on us for orders over $100! Under that, it's just a $10 flat rate to the US, UK, Canada, and Australia. We're globetrotters, shipping to select countries far and wide!

Do I get a tracking number?

Absolutely! With every order, you get a handy-dandy tracking number. Our shipping partners are on the ball, keeping tabs on your pet's portrait every step of the way. And guess what? We'll keep you in the loop with automated updates as soon as your order hits the road. It's like a GPS for your pet's artwork!

Will all of my orders arrive at the same time?

Ordering a bunch of goodies? We totally get that waiting can be ruff! We aim to ship all your treasures together, but sometimes, certain items are ready to dash out the door faster than others. So, don't be surprised if some of your Hairy Human haul arrives in separate packages. It's all part of our plan to get your pet's masterpieces to you pronto!