Frequently Asked Questions
Got Questions About Crafting Your Pet’s Portrait? No worries! Check out our helpful guide for all the top tips and answers to your most common questions. It’s your go-to for ensuring the perfect pet portrait!
Custom Pet Portraits
What makes a good photo?
Looking for the perfect photo of your pet for their portrait? Here’s what to do: Take the photo in a bright, well-lit spot—natural light is best, and no filters, please! Make sure to get a clear shot of their head, neck, chest, and ears. A nice, upright pose works best (no sleepy or blurry pics). For more details, check out our Photo Guidelines and get ready for a beautiful portrait!
Does Hairy Humans do all pets?
Absolutely! Whether it’s the majesty of your mastiff or the charm of your chinchilla, if it’s got fur, feathers, or scales, we’ve got you covered! Just no humans, no matter how cute they think they are!
What are the dimensions of your posters and frames?
Our posters come in three snazzy sizes to suit your space: a compact 8x12″ for a dainty dash of fun, a medium 12x16″ for a splash of whimsy, and a grand 18x24″ for a full-on quirk fest. And the frames? Crafted to perfection, they range from a sturdy 0.79"-0.98" thick for that robust feel, and a sleek 0.4"-0.6" wide for that just-right look. It's like choosing the perfect outfit for your pet's portrait - sizes to fit every style and space!
What are your posters and frames made of?
Our posters are printed on high-quality, 200 gsm matte paper, which gives a smooth, non-reflective finish that makes your pet’s portrait stand out beautifully. The frames are crafted from durable, responsibly sourced wood, available in both classic pine and premium oak or ash options. Each frame is paired with shatterproof plexiglass to keep your portrait safe and looking its best.
How do you package your pet portraits?
We take extra care to ensure your portrait arrives safely! Each framed portrait is securely wrapped with protective corners and padding, then placed in a sturdy box with reinforced edges. This ensures that your artwork is well-protected during its journey to you, so it arrives ready to hang and enjoy!
What are your mugs made of?
Our custom mugs are crafted from high-quality ceramic or porcelain, designed to showcase your pet’s portrait beautifully on a glossy white surface. They're durable and perfect for everyday use.
Are your mugs dishwasher and microwave safe?
Yes! Our mugs are both dishwasher and microwave safe, so you can enjoy your favorite hot drinks without worrying about the print fading or damaging the mug.
What is a digital download?
A digital download is an electronic version of your pet’s portrait that you can print yourself or use digitally. Once your order is complete, you'll receive a high-resolution file to download and enjoy instantly—perfect for those who want flexibility and creativity in displaying their pet's portrait.
Can I change my order after its been placed?
If you need to make a change to your order, just send us an email at support@hairy-humans.com within the first hour of placing it, and we’ll take care of it. After that, changes become a bit more difficult, and updates like address changes may not be possible, which could cause a delay in shipping. So, be sure to let us know as soon as possible!
Returns
Can I return my pet portrait if I´m unhappy with it?
Since each Hairy Human portrait is custom-made and tailored to your pet’s unique charm, we’re unable to offer returns. But don’t worry—we put our heart into every portrait to make sure it captures your furry friend’s personality perfectly!
If there’s any problem with your order—like the wrong photo was used or your portrait arrives damaged—just let us know, and we’ll happily replace it. We’ve got you covered
What should I do if my item arrives damaged?
Oh no, did your portrait arrive damaged? Even though we pack each piece carefully with protective sleeves, corner guards, and sturdy boxes, sometimes things happen. If your item arrives with any damage, just let us know within 24 hours by emailing support@hairy-humans.com. We’ll quickly arrange a replacement to make sure your pet’s portrait gets to you in perfect condition. We’ve got your back!
Shipping
When will my order arrive?
Excited to receive your Hairy Human portrait? For our US customers, we aim to deliver within 2-3 weeks from your purchase date. During busy holiday seasons, it could take up to 4 weeks. For our customers in the UK, Australia, Canada, and parts of Europe, delivery usually takes 3-4 weeks, or up to 5 weeks during the holidays.
What is the cost of shipping?
Shipping costs are calculated at checkout based on your location and the size of your order. You'll be able to see the exact cost before completing your purchase, so there are no surprises!
Do I get a tracking number?
Absolutely! With every order, you'll receive a tracking number. Our shipping partners keep a close eye on your pet's portrait throughout its journey. Plus, we’ll send you automated updates as soon as your order is on the way. It’s like having a GPS for your pet’s artwork!
Will all of my orders arrive at the same time?
Ordering a bunch of goodies? We know waiting can be tough! While we try to ship everything together, some items may be ready to go sooner than others. So, don’t be surprised if your Hairy Human order arrives in separate packages. It’s all part of our plan to get your pet’s portraits to you as quickly as possible!