Custom Creations - Unique as Your Furry Friend At Hairy Humans, our creations - whether they're portraits, mugs, or phone cases - are crafted just for you and your pet. This means we do not offer returns or refunds since each piece is personalized.
Happy Tails Guarantee Not wagging your tail in delight with the final product? Contact us! We're committed to ensuring you love your pet's portrait. If there’s an oopsie (wrong product, size, or a travel-tussle damage), let us know within 48 hours of delivery for a no-questions-asked replacement.
Change of Heart? Act Quick! Decided on a different pose or pet photo? You have a 60-minute window post-order for changes or cancellations. After that, the cancellation & change request will be granted at our discretion. Our artists might already be in full creative swing! Need to tweak the shipping address? Do it quick! We can't change it once the order has been shipped.
A Picture Perfect Reminder: Remember, the magic of our art starts with your photo. When we create your aportrait, we use the photo you uploaded with your order. Low-res or blurry photos might result in less-than-ideal artwork. Follow our photo tips for a masterpiece!
Sales and Promo Codes - A Little Extra Cheer Promo codes add to the fun, but only one per order, please! They can't be combined or transferred, and some may have special requirements. Unfortunately, we can't apply discounts retroactively, so make sure to pop in your code at checkout!
Oops, Where's My Delivery? If the tracking says "delivered" but you don't have it, check with your local post office. Often times, your item will be prematurely tagged and will deliver within the next two (2) business days. If your furry friend's portrait is still MIA after 2 days, let us know! We are not responsible for delivery to incorrect addresses if the address was wrongfully inputted by the customer at checkout. We are not responsible for packages that have been signed as delivered but cannot be located.
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